At pillowwillo.store, your comfort and satisfaction are our top priorities.
We are dedicated to providing high-quality pillows for all sleepers, and we want you to shop
with confidence. If your purchase doesn't meet your expectations, please review our clear
and simple refund policy below.
Eligibility for Refunds
- Refunds are available for pillows that arrive defective, damaged, or incorrectly shipped
from pillowwillo.store.
- Items must be returned in new, unused condition, with all original packaging, tags, and
accessories included.
- Refund requests must be made within 7 days of receiving your order.
How to Request a Refund
-
Contact Us: Email our customer support at support@pillowwillo.store or use the Contact Us form. Please include your order number, a brief
description of the issue, and clear photos if possible.
-
Review: Our support team will review your request and let you know whether it
qualifies for a refund. If approved, you'll receive instructions for returning your
item.
-
Return: Ship the product according to the instructions provided. If the item is
defective, damaged, or you received an incorrect pillow, return shipping is free.
In other cases, the return shipping may be at your expense.
Refund Process
- We will notify you once we have received and inspected your returned pillow to confirm
refund approval.
- If your refund is approved, it will be processed within 5 business days to your
original payment method.
- Original shipping charges (if any) are refundable only if your order was defective or
incorrectly shipped.
Non-Refundable Items
- Pillows or products that show signs of use, wear, or are not returned in their original
packaging and condition.
- Personalized or custom-made pillows, clearance, or final sale items.
- Refund requests made more than 7 days after delivery.
Looking for an Exchange?
Prefer an exchange or store credit for your pillow instead
of a refund? Just let us know your preference when you contact our customer service team!
Questions or Concerns?
Have questions or need help with your order or our refund policy? Please contact us or email support@pillowwillo.store. We’re always here
to help you rest easy and shop confidently at PillowWillo.
